Refund policy

Effective Date: November 12, 2026

At GFGOTO, customer satisfaction is important to us. We want you to feel confident when shopping with us. This Return and Refund Policy explains the conditions, procedures, and requirements for returning products and requesting refunds.

This policy applies to purchases made through https://www.gfgoto.shop/.

1. Return Period

We offer a 30-day return policy.

You may request a return within 30 days of receiving your order.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused and unworn.

  • The item must be in its original condition.

  • The item must be unwashed and unaltered.

  • Original tags and packaging should be included where applicable.

  • Proof of purchase or a valid order number must be provided.

Items that do not meet these requirements may not qualify for a return, subject to applicable consumer protection laws.

2. Non-Returnable Items

Certain products may not be eligible for return unless they are defective, damaged, incorrectly supplied, or otherwise covered by applicable law.

These may include:

  • Items marked as final sale or non-returnable.

  • Personal care or hygiene-sensitive products that have been opened or used.

  • Products damaged through misuse or improper handling after delivery.

  • Gift cards, where applicable.

  • Items that cannot be returned for hygiene or safety reasons after their protective seals have been removed.

Any applicable return exclusions will be communicated where required.

3. How to Request a Return

To initiate a return, please contact our customer support team before sending any products back.

Email: hello@gfgoto.shop

Please include the following information:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return.

  • Photographs of the product, if relevant.

Our customer support team will review your request and provide return instructions.

Please do not send products to our business address unless we have specifically confirmed that it is the correct return destination.

4. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible after delivery.

To help us investigate your request, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photographs of the affected product.

  • Photographs of the packaging, if relevant.

After reviewing your request, we will provide an appropriate resolution, which may include a replacement, refund, or another remedy in accordance with applicable law.

Customers will not be required to pay return shipping costs for confirmed defective, damaged, or incorrectly supplied products where applicable law requires otherwise.

5. Return Shipping Costs

For returns due to personal preference, incorrect size selection, or other reasons unrelated to a product defect or our error, return shipping costs may be the customer's responsibility.

For products that arrive damaged, defective, or incorrect, we will arrange an appropriate resolution in accordance with applicable law.

Original shipping charges are generally non-refundable unless otherwise required by law or expressly stated by us.

6. Refund Processing

Once your returned item has been received and inspected, we will notify you regarding the approval or rejection of your refund request.

If approved, your refund will generally be issued to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to be processed by your payment provider after approval.

The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer, or payment provider.

7. Partial Refunds

In certain circumstances, a partial refund may be considered where permitted by applicable law.